AN EFFECTIVE CHANGE-AGENT & DIGITAL COMMUNICATIONS GURU

Profile

An advanced communicator, specializing in communication planning and strategies, content management, writing, graphics & audio / video. Adept at working independently and collaboratively on projects, and committed to achieving visual innovation and beauty. Highly skilled in multitasking and effectively communicating with others.Experience

Southeastern Pennsylvania Transportation Authority (SEPTA) • Philadelphia, Pennsylvania
Communications Manager • June 2013 - Present

• Manage Communications team and all tasks assigned to the Communications department, including: developing internal and external communications strategies, website content updates and re-design, employee intranet content and re-design, writing & multi-media content, video scripts, transportation schedules, ADA accessibility challenges & social media management

• Facilitate and implement departmental goals and deliverables

• Write, produce, shoot, edit and distribute all photos and videos for the authority internally and externally, both on the public website and through social media

• Research and implement creative solutions to reaching and communicating with employees at remote locations and on different shifts at all levels of the organization, through the installation and management of content on screens at external locations

• Assist Public Relations and Marketing Teams with writing, proofreading and multi-media

Baird Respiratory Therapy Incorporated • Glenside, Pennsylvania
Medical Equipment Technician, Customer Service Associate • January 2008 - June 2013

• Responsibilities included writing and overhauling communications strategies internally and externally in order to provide a unified voice for customers and employees

• Spearheaded the redesign of new company website and e-commerce site, acting as sole content creator / editor

• Managed customer call center and lead employees to establish long-term relationships with clients

• Designed company logo and uniforms and worked with print shop to lead branding initiative

Greater Media • Bala Cynwyd, Pennsylvania
Engineer / Promotions Department • July 2006 – January 2008

• Responsibilities included website management and social media posts for 5 of Philadelphia’s largest radio stations

• Installed and operated audio & video equipment for live broadcasts at both the stations and the venues

EDUCATION

Bachelor of Arts in Broadcasting, Telecommunications, and Mass Media, Temple University, Philadelphia September 2003 - December 2008

3.7 GPA

REFERENCES

Jim Fox from SEPTA

jfox@septa.org (215)964-4563

Melissa Cooper from SEPTA

mcooper@septa.org (215)756-2606

Gary Frenkel from University of Pennsylvania, Wharton School

gfrenkel78@gmail.com (267) 902-2096